What our Customers say...


Our operations would have been shut down for months without you (SERVPRO); in fact, we probably wouldn't have recovered from this at all.  Airport officials were impressed as well.  Thank you for saving us.

The technicians worked as a team and were very efficient.  I'm going to thank the adjuster for recommending you and let him know how much we appreciate the professionals at SERVPRO of Santa Monica / Venice Beach.

We would never have thought to look for mold under the floor tiles, but your technician clearly had experience with this sort of thing.  Watching them work it could have made a real mess if they didn't know what they were doing, but they did a fine job and it's good to know the problem is cleared up once and for all.  

You guys were awesome.  I thought I was going to have to close for a week at least and we were back in business by that afternoon.  Our customers never knew there was a problem.  I hope it never happens again, but I'll know who to call.

Dear Albert and Jaimie,

I wanted to just let you know how much we appreciate your kindness and flexibility in working with us.  I know you went above and beyond to work around our abnormal schedule, and your being on time and ready for us each time made this difficult experience much easier.  Thank you, and please pass along our appreciation to your team for your consideration and concern.


Peter and Allison M.

First of all, don't forget to close your windows when it rains!  But if you do forget, call SERVPRO.  Fast, courteous and professional.

I had no idea who to call about mold, but our insurance company recommended SERVPRO, and they did a wonderful job.  It was a nasty problem but they made it look easy to fix.  True professionals! 

They were here fast and worked efficiently.  The kitchen is clean and there is no smoke odor whatsoever.  Great company.

We called our agent after the washing machine flooded our house and asked for a few references for a water damage restoration company near Santa Monica.  He said look no further and SERVPRO of Santa Monica / West Chester / El Segundo.  It turned out to be great advice.  We couldn't be more pleased.  They were polite, prompt and professional.  It was refreshing to know that there are still companies out there you can trust.

So much water from the storm. But it was no match for your company. Water removed and house dried super fast.

We were very impressed y Luis and his team. They communicated effectively, was out every day checking on the project and were very professional. Great work!

I couldn't have asked for a better Rep, Luis and his service team! Very professional, clean, kind and helpful!!!

I swear Mel is not a relative, so believe me when I tell you this man is fantastic, as a technician and as a human being. And we happen to know he alone was working on our unit as well as the unit above us, the source of the water damage. If all your people are as good and professional as Mel, you guys are in great shape.

Very professional, arrived on time and did what they were supposed to do. Very courteous, fast and efficient.

Victor was awesome! He really took care of us!

Victor (technician) was wonderful. He was knowledgeable and professional.

SERVPRO did an outstanding job. Pablo knows everything and explains what he needs to do. I am so very happy with the personnel.

All the workers were very helpful during this stressful time. They made my life easier.

I was so impressed with your service. The cleaning team was excellent in every way.

They have worked very hard getting us through a very difficult situation. They cared always about our operation, comfort and needs. They were very good at their job. Relations with the customer were very, very good.

Very professional, arrived on time and did what they were supposed to do. Very courteous, fast and efficient.

State Farm did their job in recommending your company.

When I called they were very quick to come out. That was fantastic. Very polite.

Victor was awesome! He really took care of us!

This crew was excellent! Erik is a true "PRO"!

Erik was very professional and helpful. I would recommend him to anyone who needs excellent service.

Pablo is an outstanding foreman and would use him on any job.

Keep doing what you are doing! Pablo and Erik are outstanding.

They do a great job and work extremely hard as a team to get the job done as quickly and efficiently as possible.

Your technician Pablo is an asset. He is courteous, polite and pleasant. He explains the questions you have and is patient.